Privacy Policy

Introduction

This Privacy Policy explains how Resecan and NGMARS Solutions collect, use, store, disclose, and protect information when you visit the website, create an account, sign in, upload research files, subscribe to a plan, request support, or otherwise interact with the service.

Because Resecan supports academic and research workflows, some information processed through the platform may include uploaded documents, generated outputs, saved session history, account details, and usage data associated with your research activity.

Information We Collect

The categories of information we may collect depend on how you use the platform.

• Account information, such as your name, email address, sign-in credentials, and account identifiers.
• Authentication and security data, including email verification status, login activity, and information received through supported sign-in providers such as Google.
• Subscription and billing-related information, such as selected plan, billing cycle, discount or coupon usage, and payment-related status data.
• Research content and uploads, such as PDFs, document files, text prompts, URLs, charts, datasets, and AI-generated outputs or saved sessions tied to your account.
• Communications data, including information you submit through contact, support, or newsletter-related forms.
• Technical and usage data, such as browser details, device information, IP-related metadata, page interactions, error logs, and service usage patterns.
• Cookies or similar technologies used for session continuity, security, preferences, and analytics or performance measurement where enabled.

How We Use Information

We use collected information to operate, secure, maintain, improve, and support Resecan.

• To create and manage user accounts, authenticate users, and verify email addresses.
• To provide research features such as PDF chat, summarization, open-access paper workflows, topic discovery, peer review support, graph generation, and session history.
• To store and retrieve uploaded material and generated outputs at your request.
• To manage subscription access, usage limits, billing workflows, discounts, and plan entitlements.
• To respond to support requests, product inquiries, and operational communications.
• To monitor abuse, maintain service integrity, detect fraud or misuse, and enforce platform policies.
• To improve our products, UX, feature quality, and service reliability.

Cookies and Tracking

Resecan may use cookies, local storage, or similar mechanisms to keep you signed in, preserve preferences, support security controls, and understand how the website and application are used.

Some tracking or diagnostic technologies may be provided by third-party services integrated into the platform. You can usually manage certain browser-side controls through your browser settings, but disabling some technologies may affect platform functionality.

Data Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. These measures may include authenticated access, provider-level storage controls, and access restrictions tied to user accounts and sessions.

No system is completely secure. You should avoid uploading information unless you are comfortable with the inherent risks of internet-based services and cloud processing.

Third-Party Services

To operate the platform, we may use third-party vendors and infrastructure providers, including services for authentication, email delivery, cloud storage, database hosting, AI processing, payment or checkout workflows, and related operational support.

Examples visible in the current platform stack include account authentication services, Google sign-in, email delivery providers, Supabase-backed storage or database infrastructure, AI model providers, and subscription or checkout integrations. These providers may process information only as needed to perform services for us or you.

User Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, or restriction of certain processing.

• You may update some account details through your account or by contacting us.
• You may stop using the service at any time.
• You may request help regarding account data or privacy questions through the contact options listed on the website.
• If you do not wish to receive certain optional communications, you may use the unsubscribe or opt-out method provided in those communications where available.

Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain account history, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Retention periods may vary depending on the type of information involved, such as account records, uploaded content, support requests, or billing-related records.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, technical, legal, or business changes. When we do, we will revise the date on this page and may provide additional notice when appropriate.

Your continued use of Resecan after an updated Privacy Policy becomes effective indicates your acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy or the way your information is handled, please contact NGMARS Solutions through the contact options available on resecan.com.

Website: https://resecan.com